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"You Can't Manage What You Can't Measure" We are specialists in mystery shopping and customer satisfaction research we do nothing else so we're highly experienced in what we do. We have 35 home-based professional mystery callers spread throughout the UK all with digital call recording equipment so we can provide highly accurate call reports backed up by the actual call recordings. We have a database of over 40,000 mystery shoppers so we can match mystery shoppers to your typical customer profile in any UK location. We have clients in virtually every significant market sector so the odds are we have experience of mystery shopping your type of business. We're customer service consultants who prefer to work with you to achieve your customer service objectives using mystery shopping and customer satisfaction research so you get a whole lot more than just a set of data. We use mystery shopping as the basis for Continuous Improvement Programmes and staff performance management so we don't just tell you what needs fixing, we provide you with a programme which will change staff behaviour and fix the issues we highlighted. Click here to use our services
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