Industry-specific Programmes

Industry Chart Feb 2016


We have significant experience in all the following industries and in some we have sufficient clients to be able to compile a benchmark which compares the client with the aggregated scores of a number of similar (but anonymous) clients.

  • Airline
  • Automotive
  • Beauty/tanning
  • Bus and coach
  • Building society
  • Call centre
  • Car hire
  • Furniture showroom
  • Garden centre
  • Health club
  • Healthcare
  • Charity
  • Childcare and nurseries
  • Cosmetic surgery
  • Education/further education
  • Entertainment
  • Estate Agents
  • Fashion/clothing
  • Fast food
  • Financial services
  • Franchise
  • Gastro pub
  • Hairdressing
  • Hearing aid
  • Hotel
  • House building
  • Housing Association
  • Insurance
  • Kitchen showroom
  • Leisure
  • Local authority
  • Property
  • Pubs, clubs, bars
  • Rail
  • Residential care home
  • Restaurant
  • Retail
  • Shopping centre
  • Tourist information centres
  • Travel agent

For some industry sectors clients can opt for a programme based on a standardised form (with individual add-ons) which eliminates most set-up fees and significantly reduces reporting costs.

Experts are available in a number of sectors. These mystery shoppers provide assessments from the point of view of an industry specialist rather than of a typical customer. Sectors include: airline, call centre, gastropub, hotel, pub, club, bar, restaurant.

Premium mystery shoppers are those who would be familiar with travelling in First Class on planes and trains and would be typical customers for high-value cars, hotels, restaurants and retail outlets. Sectors include: airline, automotive, estate agents, fashion/clothing, financial services, hotel, rail, restaurant and retail.

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