We are members of the MSPA
(Mystery Shopper Providers Association)
Company Partners of the MRS
(Market Research Society).
Industry-specific Programmes
We have significant experience in all the following industries and in some we have sufficient Clients to be able to compile a Benchmark which compares the Client with the aggregated scores of a number of similar (but anonymous) Clients.
For some industry sectors Clients can opt for a programme based on a standardised form (with individual add-ons) which eliminates most set-up fees and significantly reduces reporting costs.
Experts are available in a number of sectors. These mystery shoppers provide assessments from the point of view of an industry specialist rather than of a typical customer.
Premium mystery shoppers are those who would be familiar with travelling in First Class on planes and trains and would be typical customers for high-value cars, hotels, restaurants and retail outlets.
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Options
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Sector
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Industry Experience
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Benchmark
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Expert
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Premium
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| Airline |
Yes
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Yes
|
Yes
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| Automotive |
Yes
|
Yes
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| Beauty / Tanning |
Yes
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| Bus and Coach |
Yes
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| Building Society |
Yes
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| Call Centre |
Yes
|
Yes
|
Yes
|
|
| Car Hire |
Yes
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| Furniture showroom |
Yes
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| Garden centre |
Yes
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| Health club |
Yes
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| Healthcare |
Yes
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| Charity |
Yes
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| Childcare and Nurseries |
Yes
|
Yes
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| Cosmetic surgery |
Yes
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| Education / Further Education |
Yes
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| Entertainment |
Yes
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| Estate Agents |
Yes
|
Yes
|
Yes
|
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| Fashion / clothing |
Yes
|
Yes
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| Fast Food |
Yes
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| Financial Services |
Yes
|
Yes
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| Franchise |
Yes
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| Gastropub |
Yes
|
Yes
|
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| Hairdressing |
Yes
|
Yes
|
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| Hearing Aid |
Yes
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| Hotel |
Yes
|
Yes
|
Yes
|
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| House Building |
Yes
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| Housing Associations |
Yes
|
Yes
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| Insurance |
Yes
|
Yes
|
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| Kitchen showroom |
Yes
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| Leisure |
Yes
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| Local Authority |
Yes
|
Yes
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| Property |
Yes
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| Pubs, Clubs, Bars |
Yes
|
Yes
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| Rail |
Yes
|
Yes
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| Residential Care Home |
Yes
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| Restaurant |
Yes
|
Yes
|
Yes
|
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| Retail |
Yes
|
Yes
|
Yes
|
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| Shopping Centre |
Yes
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| Tourist Information Centres |
Yes
|
Yes
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| Travel Agent |
Yes
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