Eva Kiplagat is the Managing Director and Lead Consultant of CS Consulting. She has over fifteen years work experience in the service industry. Eva has worked with a cross section of industry leading organizations since she started operations at CS Consulting.
Before embarking on her consultancy and training career, Eva worked with Consumer Insight as Associate Research Director in charge of Branded Research. She also worked for four years as Marketing Service Manager at Uchumi Supermarkets where she set up the Customer Service role and was responsible for leading strategy and customer service operations across the thirty branch network at the time.
Eva is an MBA graduate from Leeds University Business School, UK (1998) and is a Companion member of the Institute of Customer Service, United Kingdom. She is a Board Director and Vice Chair of Kenya Women Holding and has been recognized in the Business Daily Top 40 Under 40 Award 2011.