We are members of the MSPA
(Mystery Shopper Providers Association)

Company Partners of the MRS
(Market Research Society).

Mystery Shoppers Latest News

Press Releases

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Video Mystery Shopping

Video mystery shopping is rapidly increasing in popularity as companies seek to ensure that every customer interaction is as positive as possible and that no potential sales are lost. Retailers in particular are finding that video eliminates at a stroke any objections or challenges from department managers and staff.

Over the last 18 months, Mystery Shoppers Ltd has developed a professional team of covert agents who can cover all corners of the UK and Ireland. Their experiences are captured using state of the art recording equipment and uploaded to our secure inbound data website within hours of the visit being completed.

As a result, we have been able to halve the fee per video visit we were quoting just a year ago.

Video mystery shoppers often accompany genuine customers who have been recruited in order to record their experience.

For further information, please visit the 'Video Mystery Shopping' section of the website.

A record year (Added 15th April 2009)

While final results are not yet available, turnover for the financial year to 31st March 2009 was over £900,000. This was the second year in succession that the company has achieved an incredible 30% rate of growth. Managing Director Paul Grafton said “We are delighted with these results which show just how well our products, our quality and our methodology are meeting market requirements. We currently have 47% of last year’s work volume booked for the coming year and while some Clients have reduced or postponed their programmes due to the recession we are still dealing with a stream of hot enquiries. Clients are taking longer to make a decision but we are still selling steadily.”

Housing Associations

Our benchmark programme allows Housing Associations not only to run a programme free of set-up costs but also to see how their scores compare with those of others in the programme. read more>>

Childcare and Nurseries

Until now clients in this sector have incurred set-up fees for assessment form design etc but we are now able to offer programmes with NO set-up fees provided no more than 5 changes are needed to a standard childcare assessment forms we have developed. This makes it much more economic for single-site nurseries, and managers of chain nurseries who would like their own site assessed where there is no corporate programme. read more>>

Local Authorities

The next Wave of the LGCSB (Local Government Customer Service Benchmark) is due to begin on 6th April. Orders need to be received before 31st March. read more>>

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