Training & Consultancy Service

Training Services

We deliver several 'off-the-shelf' customer service training courses:

Managing Excellent Customer service (2 days)
Supervising Excellent Customer Service (3 days)
Delivering Excellent Customer Service (3 days or 5 days)
An introduction to Customer Service (new starters - 1 day)
Telephone Skills (1 day - includes practical exercises)
Customer Service by Telephone (1/2 day)

We also design and run bespoke customer service training programmes.

The cost is £975 per trainer day plus total travel costs, training room hire if required, and refreshments.

Consultancy Services

We provide a complete customer service consultancy service. We work alongside you to develop a Customer Service Strategy. We help you develop service measures and standards. We can use techniques such as Service Blueprinting and Competitor Benchmarking to help you identify areas where customers would value product enhancements.

The cost is £685 per day plus travel expenses.

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