We are members of the MSPA
(Mystery Shopper Providers Association)
Company Partners of the MRS
(Market Research Society).
Video Mystery Shopping
Video mystery shopping is rapidly increasing in popularity as companies seek to ensure that every customer interaction is as positive as possible and that no potential sales are lost.
Mystery Shoppers Ltd has developed a professional team of covert agents who can cover all corners of the UK and Ireland. Their experiences are captured using state of the art recording equipment and uploaded to our secure inbound data website within hours of the visit being completed. All our shoppers are trained and fully briefed on each project and are able to comfortably fill a variety of roles to suit almost any client requirement.
Video mystery shoppers often accompany genuine customers we have recruited to record their experience. This technique has been used in programmes such as car dealerships and hearing aid centres.
Video mystery shops can be commissioned in addition to, or in place of, a written report.
The videos themselves can either be supplied on DVD on downloaded through our password-protected secure website in a variety of formats to suit the client. Videos and associated reports will be available as soon as they have been quality checked, usually within 72 hours of a visit being completed.
All videos can if required be fully edited with titling where appropriate. If any visit does not meet our extremely high standards then the visit will be repeated at no cost to the client.
