“Our policy is to provide all of our clients with an individual, high quality service which is excellent value for money.”

Paul Grafton, Chairman

The company was set up in 1991 by Paul Grafton, a certified Management Consultant and former British Airways Inflight Product and Cabin Crew Training manager.

We are customer experience consultants and specialise in using our Mystery Shopping programmes to achieve our clients’ objectives – usually continuous improvement, compliance or competitor monitoring.

Our headquarters are in Devon, but we have offices in London and Bulgaria as well as franchises in Kenya, Botswana and Myanmar.

We’ve been in business since 1991 and have gained a lot of experience in that time, as well as a shopper database of 330,000+ people.

We are proud to be members of the MRS and MSPA, which means we strictly adhere to their high standards when it comes to service quality.



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