Vacancies at Mystery Shoppers Ltd

About us:

Here at Mystery Shoppers Ltd (MSL), we are on a mission to improve customer experiences all over the world. We help our clients to understand what they can do to create lots of happy customers by testing their services.

Now before you get too excited, we don’t just spend our time shopping all day! Here at Mystery Shoppers HQ, we work behind the scenes to arrange for members of the public who have signed up with us as mystery shoppers, to go to our client's locations (banks, shops etc.) at the right time, and once they’ve spent some time interacting with staff, they fill in their feedback questionnaire. We then read through it to make sure it’s of a good quality, before we submit it to the client and provide them with ways in which they can improve.

We work in all industries, and have carried out all sorts of types of mystery shopping, from the classic burger orders to lengthy mortgage applications. Anywhere a customer experience exists, whether in person, on the phone or online, you will find us providing feedback!

We are a medium sized, family run business and have been going for 30 years this year! Our HQ is in Holsworthy, Devon and we also work very closely with our partner office in Bulgaria.

We are currently working between home and the office to keep us all safe, and will be led by you as to what your preferences for working during this time are. Our plan is to go back to the office eventually – our flexitime policy will allow everyone to continue to work flexibly/remotely as their role allows it thereafter.

Our company values are really important to us all, and you will see them in how we treat our clients, our shoppers and each other. They are as follows; Trust; Teamwork; Continuous Improvement; Innovation; Quality; Accountability; Ownership and Passion. Our teams are hugely important to us and we will happily provide testimonials 😊

We’re currently looking for someone to join one of our Client Services Teams. The team is one of 6 teams at MSL; each team works within a few set industries, to become a specialist team for that industry for our clients.

The role involves:

  • Selecting appropriate mystery shoppers from our panel of over 300,000 shoppers!
  • Briefing the mystery shopper via phone and email on what to do, chatting to them and making sure they understand.
  • Supporting the mystery shoppers until they’ve completed the tasks.
  • Looking at completed assessment forms and ensuring they are corrected for spelling, grammar and accurate answers.

Key skills required:

  • Great communication skills.
  • Strong organisational skills and an ability to manage your own workload within set time frames.
  • Good attention to detail and be able to demonstrate good levels of spelling and grammar.
  • Strong IT skills including Word and Excel.

What we can offer:

  • Internal and external training opportunities.
  • Progression opportunities if desired.
  • Regular paid for team events.
  • Mental wellbeing support.

Need to knows:

  • Office hours are 9-5 Monday to Friday (later/earlier starts/finishes are always considered).
  • Salary £18,037.5pa.
  • Free parking on site available.
  • Contractual sick pay included.
  • 6-month probationary period.
  • Subject to satisfactory DBS and ID/credit check

To apply for this role please email your CV to Sophie at recruit@mystery-shoppers.co.uk

Mystery Shoppers Ltd are looking to recruit shoppers on a self-employed basis to help us with the growing number of assessments we currently have available.

  1. Sign up here. Registration is completely free and only takes a few minutes.
  2. Look at the Available Assignments page and apply for any that you like the sound of
  3. If your application is successful, you will be assigned (check your inbox)
  4. Complete your mystery shop
  5. Payment will be made to you via BACS or PayPal within 28 days

What is a Mystery Shopper?

A Mystery Shopper is a person who poses as a real customer whilst assessing customer service levels provided by a company or organisation.

How much does each assignment pay?

As a mystery shopper you are self-employed and the pay rate varies depending on the complexity of the assignment.

The average pay rate is usually about £12-£15, however you can earn anything from £2 for a quick email enquiry assignment, through to £100 for a more complex assignment such as a full customer journey. The pay rate will always be made clear to you before you are assigned anything.

Overall, Mystery Shopping is a great way to earn a little extra pocket money.

Why join us?

As a well-established company with over 28 years’ experience, we can offer you:

  • A variety of assessments such as retail, charity, car dealerships, jewellery, cosmetics etc.
  • We also have call, email, website and social media assignments available which can be done at home
  • Quick online registration form (and it’s completely free to register)
  • Dedicated Shopper Support team
  • We are members of the MSPA and the MRS which means we adhere to specific codes of conduct and ethics
  • No obligations – you can apply for as many or as few assignments as you like

As a mystery shopper you will have access to our secure online portal where you will find details of assessments that we have available in your area. Once you have signed up as a mystery shopper you can use your smartphone, tablet or PC to apply for and complete assignments. We’ll also send you emails when we find an assignment we think you’ll like.

We will always provide you with information detailing how to complete the mystery shop and the pay rate before you apply for an assignment so that you can decide if it’s right for you.

Read the FAQs to find out more.


Please 
sign up as a shopper to see our available assignments.

Here at Mystery Shoppers Ltd (MSL), we are on a mission to improve customer experiences all over the world. We help our clients to understand what they can do to create lots of happy customers by testing their services.

Now before you get too excited, we don’t just spend our time shopping all day! Here at Mystery Shoppers HQ, we work behind the scenes to arrange for members of the public who have signed up with us as mystery shoppers, to go to our client's locations (banks, shops etc.) at the right time, and once they’ve spent some time interacting with staff, they fill in their feedback questionnaire. We then read through it to make sure it’s of a good quality, before we submit it to the client and provide them with ways in which they can improve.

We work in all industries, and have carried out all sorts of types of mystery shopping, from the classic burger orders to lengthy mortgage applications. Anywhere a customer experience exists, whether in person, on the phone or online, you will find us providing feedback!

We are a medium sized, family run business and have been going for 30 years this year! Our HQ is in Holsworthy, Devon and we also work very closely with our partner office in Bulgaria.

We are currently working between home and the office to keep us all safe, and will be led by you as to what your preferences for working during this time are. Our plan is to go back to the office eventually – our flexitime policy will allow everyone to continue to work flexibly/remotely as their role allows it thereafter.

Our company values are really important to us all, and you will see them in how we treat our clients, our shoppers and each other. They are as follows; Trust; Teamwork; Continuous Improvement; Innovation; Quality; Accountability; Ownership and Passion. Our teams are hugely important to us and we will happily provide testimonials 😊

We’re currently looking for someone to join us to help us manage our growing number of clients as a Client Account Manager. This position is to replace one of our talented managers who has decided to move on to potentially setup her own small business and so it will involve taking on the management of an existing team of 3 team members and their current clients.

 

The role involves:

  • Client Management - Talking to clients about their programmes and advising on how we can best meet their customer experience goals. You’ll have complete ownership over their satisfaction and may even get the opportunity to present the results to them in person on occasion.
  • Project Management – designing, managing and overseeing delivery of the clients’ programmes using our mystery shopping scheduling and quality control tools to ensure the programmes exceed client expectations whilst remaining profitable for the business.

  • Team Management – managing a team of up to 8 team members (eventually) and coaching them to ensure they meet the teams’ deadlines/quality standards and help them to be able to progress themselves through the business if they wish to.

Key skills required:

  • Great communication skills.
  • Strong people and project management skills.
  • Strong organisational skills and an ability to manage your own workload within set time frames.
  • Good attention to detail with a high level of accuracy and be able to demonstrate good levels of spelling and grammar.
  • Strong IT skills including Word and Excel.

What we can offer:

  • Internal and external training opportunities.
  • Progression opportunities if desired.
  • Regular paid for team events.
  • Mental wellbeing support.


Need to knows:

  • Office hours are 9-5 Monday to Friday (later/earlier starts/finishes are always considered).
  • Salary £24,960 pa.
  • 28 days’ holiday including 8 bank holidays.
  • Free parking on site available.
  • Contractual sick pay included.
  • 6-month probationary period.
  • Subject to satisfactory DBS and ID/credit check

To apply for this role please email your CV to Sophie at recruit@mystery-shoppers.co.uk

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