Here’s what’s new at MSL this Autumn

Hello Autumn! As we wave goodbye to Summer, we embrace a new season, and with that some exciting changes at MSL. We’ve listened to your feedback and here’s what we’ve been working on!

New Shopper Portal

Our biggest improvement by far this year for Shoppers. It’s been re-designed to be easier to use, and more mobile-friendly. Your inbox, the available assignments, certifications and pay history are all still there, they’ve just been enhanced.


  • Home-based assignments (like calls and emails) can be found in a separate menu.
  • Filtering options split out the different types of assignments, e.g. video.
  • The map view shows you any nearby assignments using your device’s location.

We’d love to know what you think of the new look Portal – you can send any feedback to our Shopper Support Team at or if you have any issues.

Updated Shopper Terms and Conditions

We’ve recently revised our Shopper contracts, and they are now written in a more personable style, making it more reader-friendly. These contracts cover all the essential details about being an MSL Shopper, such as how you get paid, handle expenses, and maintain confidentiality. Our mystery shoppers will have been asked to sign this if they’ve logged in recently. The new contract can also be found on our website here.

New App

Our mobile app is the easiest way to find and apply for mystery shopping assignments. That’s why we recently updated it to improve your experience with us.


  • The app has user-friendly features and has the same layout as the new recently launched web version of the shopper portal
  • The map view- easy to find assignments close to you
  • A designated section for home-based assignments
  • Easy access to your inbox, keeping you updated with all ongoing and completed assignments.

If you’ve already downloaded the app, you’ll automatically be asked to update it when you log back in again. For new Shoppers, the latest version will be on the App Store – search for ‘Mystery Shoppers Ltd: Mobile’.

New Accessibility Facebook Group

One of our core aims is to highlight how accessible mystery shopping is to everyone (aged over 18 years). 

Most people have heard of mystery shopping, but aren’t sure how to get started, and many believe that their own accessibility needs will be a barrier to applying for assignments. In reality, it’s the opposite. Mystery shoppers with a specific accessibility requirement (whether that’s physical, digital, cognitive or otherwise) play a crucial role in assessing a diverse range of scenarios, from testing the accessibility of rail services to evaluating the ease of booking activities or services online. Their perspectives on overcoming barriers to accessing products or services are invaluable.

As part of our commitment to inclusivity, we have created an Accessibility group on Facebook specifically dedicated to helping make businesses and services in the UK inclusive to all, share common experiences and highlight our mystery shopping accessibility assignments. 

We want the Mystery Shoppers Accessibility Panel group to be a safe place for people to interact with each other and share experiences. Our aim is to build a community that not only supports each other, but makes a real difference to customers with accessibility requirements in the future. By assessing the facilities in our mystery shopping assignments, customers have the leading role in initiating substantial change.

Who are we looking for?

Anyone who has experienced somewhere inaccessible or cares for someone with accessibility needs. If you’re a shopper like this, we’d love to hear from you!

If you’d like to join the group, we’d love to have you. Head on over to the group here.

New mystery shops coming soon…

We have some exciting new mystery shopping assignments coming soon in November, including a Virtual Gaming centre visit where you play some VR games with a friend and report back on your experience. We also have the following mystery shops coming onto the Portal:

  • Mystery Calling and Video Shopping assignment with a building development company
  • Mystery Calling to a heating solutions company
  • Non-recorded Mystery Call to a membership organisation that supports voluntary groups offering advice and guidance to fellow members

Keep an eye on your Available Assignments in the Shopper Portal to apply for any of these shops.

If you have any questions, please get in touch with our Shopper Support team on +44 (0)1409 255025 (Option 2) or email

For more tips and advice on mystery shopping make sure you follow us on social media.





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