Not Just Shopping
It's Not Just Shopping...
We’ve assessed betting shops, installation engineers, universities, hairdressers, plumbers, dentists, we’ve pretended to be caravanners, pregnant women, bankrupt, hard-of-hearing, teenagers looking for contraception, pensioners buying insurance and trainee teachers. We’ve set up plumbing blockages and car faults.
We’ve cheated in exams (to check the invigilators are alert), parked illegally (to test the council’s parking wardens), shoplifted (to check the security) and gone on timeshare holidays. We’ve parked bicycles to see how quickly they get stolen (quickest was 75 minutes – in Croydon). We even have our own dummy businesses with websites.
Our customer experience assessments are used across a wide range of industries.
Our Mystery Drivers can enquire about pricing, purchasing BTO and stock or car rental/hire services.
We send our Mystery Diners to your restaurant, bar or cafe to assess the customer experience.
Our specialist team within the fundraising sector assess compliance to industry standards and regulations.
Our Mystery Shoppers can shop online, via telephone or in store and report back on their experience.
Mystery Passengers ride the bus, tube, taxis, trains and trams and report back on their experiences.
Our Mystery Families can attend open days at Nurseries or Care/Residential Homes to assess the experience.
Mystery Guests assess the entire experience from enquiry and booking to follow up after a visit.
Our Mystery Residents can assess the experience when enquiring about wide a range of local services.
We can send our Mystery Students to your University or College open days to assess their experience.
Our Mystery Managers are sent around to assess what’s going on when the managers aren’t around.
If you’re a B2B company, we can assess your experience too using our panel of business owners.
Our Mystery Employees assesses satisfaction, quality and compliance from onboarding to induction.