Customer Experience

It's not just shopping

Mystery Customers

Our panel of 350,000 mystery shoppers enables us to find those difficult to find customer profiles all over the UK. Your customers may be:

  • Someone looking to invest a large sum
  • Someone looking for a first home
  • An 18yr old looking to buy alcohol
  • An international tourist visiting a museum
  • A 66yr old looking for a will provider
  • Someone looking for insurance

Assessment Areas

A Mystery Customer can be sent on an assignment to assess any type of customer service interaction.

Wherever customer experiences exist, you will find us! We’ve been:

  • Council residents looking to access services
  • Home owners looking for insurance
  • Single parents looking for investment advice
  • Individuals looking for a hair cut
  • Families visiting tourist attractions
  • Friends out at a casino or bingo night
  • Car enthusiast looking for a service provider
  • Home mover looking for storage

Not sure if we’ve got experience in your industry? Enquire below!

find out more

Request Information

If you’re looking to improve the success and service of your business, then provide us with a little bit of information on what you are looking to achieve and we’ll get back to you.

“We chose MSL because they immediately understood the nature of our business and also the client base they were already working with was varied and relatable to our industry. The programme has given us excellent results and has enabled us to share positive experiences with our employees.”
Funeral Plan Provider
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