It's not just shopping

Mystery Diners

Whether you’re looking to assess your own locations, your franchisees or even your competitors – we can design a programme that suits. You might want to:

  • Improve customer experience
  • Reward best practice
  • Benchmark service against competitors
  • Embed training and sales techniques
  • Reduce risk of employee theft/dishonesty
  • Ensure procedures are being followed
  • Identify further training needs

Assessment Areas:

We send our Mystery Diners to your restaurant, bar or cafe and assess the customer experience, including:

  • Booking Process
  • Enquiries
  • Arrival
  • Walk-Ins
  • Ordering Process
  • Upselling / Cross selling / Refills
  • POS Materials
  • Accessibility & Inclusion
  • Health & Safety
find out more

Request Information

If you’re looking to improve the success and service of your hospitality business, then provide us with a little bit of information on what you are looking to achieve and we’ll get back to you.

Working with Mystery Shoppers Ltd allows us to get detailed

insights on our restaurant strengths and opportunities. We have taken advantage of their portal which calls out trends allows us to drive activity through focusing on the right measures.”

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