Automotive
It's not just shopping
Mystery Drivers
Whether you’re a Manufacturer looking to assess the pricing, compliance or sales journey of your contracted dealerships, or a Dealership looking to improve its sales and customer experience journey, we have enough shoppers all over the UK to provide a comprehensive insight programme.
- Compliance
- Competitor Pricing
- Sales Process
- Customer Experience
- Branding Adherence
Assessment Areas
As part of the assessments, we can review:
- Enquiry response times
- Sales journey and techniques used
- Enquiry follow up
- Information given
- Customer experience
- Products/services available
- Materials received
- Quality of service
- Pricing and availability of products
- Rapport building
- Empathy and sensitivity
- Pricing information/competitor insight
find out more
Request Information
If you’re looking to improve the success and service of your automotive business, then provide us with a little bit of information on what you are looking to achieve and we’ll get back to you.
“The findings have been invaluable to us and resulted in a new programme of training on enquiry handling – so I’d like to say a personal thank you for all your help and hard work. It’s been an incredibly rewarding project to be involved in.”
MHA
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