It's not just shopping

Mystery Drivers

Whether you’re a Manufacturer looking to assess the pricing, compliance or sales journey of your contracted dealerships, or a Dealership looking to improve its sales and customer experience journey, we have enough shoppers all over the UK to provide a comprehensive insight programme.

  • Compliance
  • Competitor Pricing
  • Sales Process
  • Customer Experience
  • Branding Adherence

Assessment Areas

As part of the assessments, we can review: 

  • Enquiry response times
  • Sales journey and techniques used
  • Enquiry follow up
  • Information given
  • Customer experience
  • Products/services available
  • Materials received
  • Quality of service
  • Pricing and availability of products
  • Rapport building
  • Empathy and sensitivity
  • Pricing information/competitor insight
find out more

Request Information

If you’re looking to improve the success and service of your automotive business, then provide us with a little bit of information on what you are looking to achieve and we’ll get back to you.

“The findings have been invaluable to us and resulted in a new programme of training on enquiry handling – so I’d like to say a personal thank you for all your help and hard work. It’s been an incredibly rewarding project to be involved in.”
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