Care Homes and Child Care
It's not just shopping
Mystery Families
Whether your company provides care or care solutions for those young or old, our Mystery Families can assess the experience when looking for care solutions for their relatives or family friends. We’ve assessed:
- Social services available in council areas
- Mobility products – order to delivery
- Insurance products
- Personal alarms
- Assisted living accommodation
- Care homes of all requirements
- Nurseries
- Independent Childcare Services
- Day Care
Assessment Areas
As part of the assessments, we can review:
- Enquiry response times
- Sales journey and techniques used
- Enquiry follow up
- Information given
- Customer experience
- Facilities available
- Materials received
- Quality of service
- Pricing and availability of products
- Rapport building
- Empathy and sensitivity
- Pricing information/competitor insight
find out more
Request Information
If you’re looking to improve the success and service of your care business, then provide us with a little bit of information on what you are looking to achieve and we’ll get back to you.
“The findings have been invaluable to us and resulted in a new programme of training on enquiry handling – so I’d like to say a personal thank you for all your help and hard work. It’s been an incredibly rewarding project to be involved in.”
MHA
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