Leisure and Tourism

it's not just shopping

Mystery Guests

Our Mystery Guests can visit any type of attraction, event or hospitality venue and measure their customer service. Venues we’ve visited include:

  • Hotels
  • Campsites
  • Museums
  • Zoo
  • Adventure Parks
  • Breweries
  • Galleries

Assessment Areas

Mystery guests can call, email or enquire/book with your venue online and assess the entire experience, from enquiry and booking process to follow up contact after their stay. We can review:

  • Website experience
  • Booking process
  • Enquiry response and resolution
  • Arrival
  • Cleanliness
  • Extras
  • Checkout
  • Complaints handling
  • Follow up marketing
find out more

Request Information

If you’re looking to improve the success and service of your business venue, then provide us with a little bit of information on what you are looking to achieve and we’ll get back to you.

"Unilever uses mystery shopping as one of the key measures for its consumer care operation. Since 2004 we have carried out regular campaigns to ensure that our consumer service targets have been achieved by our call centre. The programme was developed in conjunction with Mystery Shoppers. Their input was invaluable in ensuring that appropriate measures and scoring criteria were adopted. I am convinced that the use of this programme has helped us to deliver a better service for our consumers.”
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