Services and Management

It's not just shopping

Mystery Managers

Our Mystery Managers are sent around to assess what’s going on when the managers aren’t around.

  • Are procedures still being complied with?
  • Is the service at the same standard?
  • Is the quality of output still as high?

Teams will be on guard for potential Mystery Managers, in the same way they look out for Area Managers.

Assessment Areas:

The introduction of Mystery Managers can fulfil a common part of the Area/Regional Manager role, and enable your teams to be focussed on employee coaching and development whilst in store instead of worrying about correct signage.

  • Assess front of house standards
  • Cleanliness, inside and out
  • Correct POS materials displayed
  • Door left open
  • Uniform compliance
  • Upselling and Cross selling
find out more

Request Information

If you’re looking to improve the success and service of your business, then provide us with a little bit of information on what you are looking to achieve and we’ll get back to you.

"The MSL Team in my time working with them have always showed the willingness to work together which I feel is important in a partnership. This helps us to achieve our goal of having the best trained staff and the most satisfied customers through our mystery shopping programme. I have found them quick to react to the needs of our business whenever we have required them to do so, and I look forward to working with the team in the future."
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