Services and Management
It's not just shopping
Our Mystery Managers are sent around to assess what’s going on when the managers aren’t around.
- Are procedures still being complied with?
- Is the service at the same standard?
- Is the quality of output still as high?
Teams will be on guard for potential Mystery Managers, in the same way they look out for Area Managers.
The introduction of Mystery Managers can fulfil a common part of the Area/Regional Manager role, and enable your teams to be focussed on employee coaching and development whilst in store instead of worrying about correct signage.
- Assess front of house standards
- Cleanliness, inside and out
- Correct POS materials displayed
- Door left open
- Uniform compliance
- Upselling and Cross selling
find out more
If you’re looking to improve the success and service of your business, then provide us with a little bit of information on what you are looking to achieve and we’ll get back to you.