It's not just shopping
Mystery Passengers ride the Bus, Tube, Taxis, Trains and Trams and report back on their experiences.
In the Rail Industry, we have extensive experience in developing, implementing and successfully running Service Quality Regimes (SQR) for Train Operating Companies (TOCs) all over the UK.
Since 2016, SQR has become a huge passion for the business, so much so that MSL has developed and grown its own specialist Rail Team to consult on, design and implement SQR programmes.
We can utilise mystery shopping programmes to:
- Assess customer experience received
- Monitor asset standards and availability
- Review ease of ticket purchasing
- Track journey times
- Check compliance to DfT requirements
- Test accessiblity to ensure equality for all
- Measure health & safety standards
find out more
If you’re looking to improve the success and service of your transport business, then provide us with a little bit of information on what you are looking to achieve and we’ll get back to you.