Local Government

It's not just shopping

Mystery Residents

Whether it’s by telephone, email, letter, social media or in person, we can assess the experience of residents all over the UK.  We’ve assessed departments including:

  • Covid Response
  • Housing
  • Residential services
  • Waste disposal
  • Business enquiries
  • Planning
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Assessment Areas

As part of the assessments, we can review: 

  • Enquiry response times
  • Accessibility testing
  • Enquiry follow up
  • Information given
  • Customer experience
  • Services available
  • Materials received
  • Quality of service
  • Rapport building
  • Empathy and sensitivity
  • Pricing information/competitor insight
find out more

Request Information

If you’re looking to improve the success and service of your local government department, then provide us with a little bit of information on what you are looking to achieve and we’ll get back to you.

“I have been working closely with Mystery Shoppers for some while now. Their engagement has been extremely professional and they have helped us every step of the way in providing a bespoke service that met all our needs. The report, following the mystery shoppers visits, was very detailed and made my life very easy by even preparing breakdown reports that I could just present to my leadership team without any further work. We liked the service so much we intend to carry on using them on a regular basis."
Lambeth Council
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