It's not just shopping

Mystery Shoppers

Of course we have to do some shopping! We mystery shop a wide range of retailers, and journeys vary between quick shops with a purchase, to purchase and returns and even buy to order custom items. We’ve mystery shopped:

  • Jewellers
  • Shopping Centres
  • Designer and high street fashion retailers
  • Furniture stores
  • Pet supply retailers
  • Supermarkets
  • Fuel stations
  • Business supplies providers
  • Subscription services
  • Plus much, much more!
Covid19 Compliance Audits

Assessment Areas

As part of the assessments, we can review: 

  • Enquiry response times
  • Sales journey and techniques used
  • Enquiry follow up
  • Information given
  • Customer experience
  • Products/services available
  • Materials received
  • Quality of service
  • Availability of products
  • Rapport building
  • Empathy and sensitivity
  • Pricing information/competitor insight
  • POS and marketing materials
find out more

Request Information

If you’re looking to improve the success and service of your retail business, then provide us with a little bit of information on what you are looking to achieve and we’ll get back to you.

“Farmfoods partnered with Mystery Shoppers Ltd in 2017 to host our in house audit programme completing a mix of both shop and depot audits using both the smart phone app and desktop. Mystery Shoppers Ltd offer a professional, efficient and reliable service and the online portal is easy to navigate.”
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