TellUsFirst™
What is TellUsFirst™?
We all know the sinking feeling of discovering a negative review online—especially when it’s the first time you’re hearing about the issue.
TellUsFirst™ is a real-time customer feedback tool that helps you capture customer opinions before they reach review sites. By giving customers an easy way to share their experiences directly with you, it allows businesses to resolve concerns quickly and improve service—without surprises.
TellUsFirst™ can be used alongside a mystery shopping programme to give you a complete picture of customer experience. By combining structured assessments with real customer feedback, you can identify training needs, refine service standards, and keep customers at the heart of decision-making.
With no hardware costs and a cost-effective pricing model based on surveys rather than responses, TellUsFirst™ provides a valuable way to collect timely, actionable insights that help you enhance customer experience while reducing training costs
How Does it Work?
Customers can share their experiences in real-time, quickly and directly.
The surveys can be accessed in store via a QR code; online as a website widget or static on a web page; or, via clicking a smiley that can be sent via email.
Clients can access live data on any device, via intuitive dashboards for easy analysis.
We can tailor survey questions to align with your business needs and adapt them as required.
By understanding customer needs and preferences, businesses can make informed improvements to their services.
Contactless and Instant Feedback
Multi-Channel Feedback Collection
User-Friendly Dashboards
Customisable Surveys
Real-Time Reporting
Cost-Effective Solution
Report by Location
Customers Tell You First
User Friendly Portal
What Are The Benefits of Real Customer Feedback?
When designing a mystery shopping programme, we focus on the areas that are important to both the business and the customer experience, combining the client’s priorities with MSL’s expertise in customer insights.
By incorporating real customer feedback into the process, we ensure that the areas being measured directly impact customer satisfaction and loyalty.
Rather than focusing solely on positive feedback, TellUsFirst™ encourages customers to share constructive insights—quickly, honestly, and anonymously. This gives you the opportunity to address potential concerns early, ensuring that feedback is seen as an opportunity for improvement. By keeping the customer voice central to your decisions, you can enhance the overall experience and reduce the risk of negative reviews appearing on public sites
Start Your TellUsFirst Customer Feedback Programme Today
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If you’re looking for a real-time customer feedback tool, then provide us with a little bit of information on what you are looking to achieve and we’ll get back to you.
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