Shopper News

For some assignments, you might have seen that the Shopper Brief requirements ask shoppers to take pictures which show the date and time on the picture. Here's how...

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We've made a short guide to help you find assignments nearby, using the city search function on the shopper portal.

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Did you know that you can access your shopper portal on your mobile phone by downloading our Mystery Shoppers Mobile app? We've created a short video guide to show you how it works.

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When you sign up with us to be a mystery shopper, we'll send you email notifications when there are assignments available near you. Sadly, our emails sometimes get lost on their way to your inbox, often finding themself in your junk or promotions folder. To make sure you recieve all of emails please add us to your address book, in order to stay updated with shopper assignments, see our shopper newsletter and more! New shoppers, you will need to add us to your address book to ensure that you recieve your verification link, to allow you to start applying for assignments.

To help you out we have devised a guide on how to add contacts to your email address book.

 

 

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The geeks at MSL HQ take a look at the best apps for Mystery Shoppers to use, whether out and about or at home completing assessment forms.

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Here at MSL, we check through every assignment that shoppers submit to us. This means that every year, around 60,000 assignments are carefully checked to ensure that the assessment contains all of the detail that our clients require including any evidence such as photos, audio or video clips.

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The IT Department here at MSL Head Quarters offer 3 suggestions on how to quickly spot a scam email.

 

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1. Keep us in the loop

2. Use the old dog 'n' bone

3. We love technology!

3. We're here 9 'til 5

5. Know your grading

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As a nation, we’re not big fans of confrontation are we? Especially when we’re out Mystery Shopping; we want to get in there, do our assignment and get out without being suspected.

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Certifications can be one of two things; a poll or a qualification. Find out more about them here.

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New to Mystery Shopping?  Check out our list so you’ll know the types of things you might be asked to report on.

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A way to capture the customer's experience using covert recording equipment.

As video mystery shopping is rapidly increasing in popularity, we're looking for more video mystery shoppers to join our panel.

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This anonymous survey should help us to improve the experience you have as one of our shoppers.

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We know that every mystery shopping company handles shopper pay differently, but we like to be as transparent as possible so that our shoppers know when they should expect payment.

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The screenshot function on smartphones or tablets can be a very useful tool. In just a few taps, you can take a snapshot of what's showing on your screen and most devices will automatically save this so you can easily find it later on.

We often ask our shoppers to provide us with screenshots for various different reasons, so here's how to do it...

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After you have done your mystery shopping assignment, you will be required to complete an online assessment form which will usually include a combination of answer options and comment boxes. The comments you give help the company you've mystery shopped to understand the answers you've provided and are hugely valuable.

If you use your smartphone or tablet when completing your assessment form, you can turn on 'voice typing' and dictate the comments to your phone which will type out the text for you.

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