Shopper News

Shopper News

Shopper Tips - Keeping it real (mysterious)

As a nation, we’re not big fans of confrontation are we? Especially when we’re out Mystery Shopping; we want to get in there, do our assignment and get out without being suspected.

The Mystery Shopping companies do what they can to make sure that shoppers aren’t outed. Often a variety of scenarios are created and distributed to shoppers with suggestions of appropriate questions to ask which reduce the risk of shoppers asking staff for the same thing over and over. Visit or call dates and times are staggered and randomised too, so that staff can’t spot patterns and try to guess when Mystery Shoppers will be assessing them.

However it is still important that a certain level of mysteriousness is maintained by the shoppers themselves (leaving the clipboard and magnifying glass at home is a good first step). As you’ll come to learn, each assignment is different, so you’ll need to check your Shopper Brief carefully, but here are some ideas which might help you to keep yourself mysterious:

1. Take a buddy.

Or a partner, or anyone that’s going to behave themselves really. As long as your Shopper Brief doesn’t stipulate that you must go alone, why not take someone with you? If you’re chatting away to a friend it’ll look completely normal.

2. Have your phone in your hand

Obviously you’ll need to make sure that there’s nothing relating to the Mystery Shop on your screen, but having your phone to hand will make snapping a screenshot of your lock screen easier (when you enter the shop – recording your time of entry so you don’t have to remember it).

3. Refrain from one word answers

Businesses often want to know whether their staff approach customers and if they’re warm and welcoming. If this is part of the assessment then always wait for them to talk to you first, but if they ask ‘How are you today?’ you could say ‘ Fine thanks, shame about the weather though,’ instead of a rather blunt ‘fine’ as it’ll sound more natural.

4. Look into the eyes

As long as you’re comfortable, make a bit of eye contact when staff members are talking to you. It might help you seem more genuine. So there’s a few keeping it real suggestions.

Nevertheless, sometimes you’ve done all you can and yet, that curious Sales Assistant puts your receipt in the bag and utters those dreaded words, ‘Have you been Mystery Shopping me?’ Horror. Absolute horror.

It doesn’t happen often, but if it should we hope that these get-out-of-jail-free phrases (some more tongue-in-cheek than others) could save your bacon:

“Have you been Mystery Shopping me?” (Says the Sales Assistant):

“I’m afraid I wouldn’t know, what’s Mystery Shopping?” (The classic response).

If you have to call a specific target but the wrong person answers the phone, say:

“Oh, really sorry I’ll call back in a minute as someone’s just come to the door.” (Because “I’m just going under a bridge and will lose signal” is a bit over used).

Whilst taking a photo of the outside of the shop: “Why are you taking a photo of the shop?”

“I want to show my friend where you get those awesome [INSERT PRODUCT NAME HERE] from.” (The ‘flattery will get you everywhere’ response).

If you think you’ve been spotted, RUN AWAY!! No don’t really run away, just finish the assignment if you can and once  a safe distance away, make sure you contact a member of the MSL team. You’ll find a telephone number and email at the bottom of every Shopper Brief. Explain what happened and then have yourself a nice cup of tea.

Back To Shopper News

Latest News

The Honest Manager - Sophie Grafton Coaching Launch

A Shopper's Review - Completing a Website Assessment Mystery Shop

A shopper's review - Completing a Charity Fundraiser Mystery Shop

A Shopper's Review - Completing your first assignment for Mystery Shoppers Ltd

A Shopper's Review - What is was like when registering as a Mystery Shopper

Shopper Tips - How to complete a website or app assessment

Shopper Tips - Do you want to know how to make your assessment forms mistake free?

Shopper Tips - Timestamp Camera app

Shopper Tips - Finding Assignments using the City Search

Shopper Tips - Using the Mystery Shoppers Mobile app

Shopper Tips- Adding contacts to your email address book

Stay safe and stay busy - earn money from home with mystery calls, emails, website and social media assessments

Shopper Tips - Getting started a quick guide for new shoppers

Shopper Tips - Keep Your Shopper Grade High and be Picked for More Assignments

Shopper Tips - 3 Quick Tips to Check if an Email is a Scam

Shopper Tips - Our Top 5 Apps for Mystery Shoppers

Shopper Tips - If there were 5 things we could tell our shoppers, they would be…

Shopper Tips - Keeping it real (mysterious)

Shopper Tips - What are Certifications?

Shopper Tips - 5 Common Mystery Shopping Questions

Shopper Tips - What is Video Mystery Shopping?

Shopper Tips - MSL Retail

Would you give us some feedback so we can improve?

Shopper Tips - Checking to see if You've Been Paid

Shopper Tips - Taking a Screenshot on Your Phone

Shopper Tips - Use Voice Typing on Your Phone

Shopper Tips - What is a fundraiser assessment

Shopper Tips - What are pricing assignments

Copyright 2022 Mystery Shoppers Ltd 01409 255025
Mystery Shoppers Button Logo