Vacancy BDD

About Us

Here at Mystery Shoppers Ltd (MSL), we are on a mission to improve customer experiences all over the UK. We help our clients to understand what they can do to create lots of happy customers by testing their services.

Now before you get too excited, we don’t just spend our time shopping all day! Here at Mystery Shoppers HQ, we work behind the scenes to arrange for members of the public who have signed up with us as mystery shoppers, to go to our client’s locations (banks, shops etc.) at the right time, and once they’ve spent some time interacting with staff, they fill in their feedback questionnaire. We then read through it to make sure it’s of good quality before we submit it to the client and provide them with ways in which they can improve.

We work in all industries and have carried out all sorts of types of mystery shopping, from classic burger orders to lengthy mortgage applications. Anywhere a customer experience exists, whether in person, on the phone or online, you will find us providing feedback!

We are a medium-sized, family-run business and have been going for over 30 years! Our HQ is in Holsworthy, Devon.

Much of our success so far has come through reactive sales and word of mouth. Now, we are ready to shift gears. We want to balance our reactive strength with a more proactive, strategic approach — and we’d love your help to make it happen.

Our way of working is consultative, thoughtful and partnership-led. We do not believe in hard sales. We believe in real conversations, listening properly, and delivering genuine value to our clients.

Our company values are really important to us all, and you will see them in how we treat our clients, our shoppers and each other. They are as follows; Trust; Teamwork; Continuous Improvement; Innovation; Quality; Accountability; Ownership and Passion. Our teams are hugely important to us, and we will happily provide testimonials.

We are looking for a Business Development Director to join the Senior Management Team at an important stage of our journey. We would love your help in building a more balanced approach, blending the strength of our inbound, reactive sales with thoughtful, targeted outreach. Together with our marketing team, you would help create smart campaigns and nurture leads carefully from first conversation through to signed agreements.

We are hoping to find someone who has a good eye for opportunities, who can help us open the right doors, and who can guide us in making strong, sustainable growth decisions. We are not looking for a forceful sales style. We are looking for someone who builds trust, listens well, and believes that lasting relationships are always worth more than quick wins.

We’d Love Your Help With:

• Leading the move towards a more structured, proactive business development approach
• Building a strong, clear sales pipeline we can all work from
• Working hand-in-hand with marketing to shape campaigns and content that drive the right kind of leads
• Spotting patterns in our success and helping us double down on what works
• Bringing intelligence, insight and warmth into every client conversation
• Crafting thoughtful proposals that show we understand and care about our clients’ challenges
• Sharing your ideas to help shape how we grow, not just where we grow
• Representing our brand at events and in the market with credibility and pride

Key skills required:

• Great communication skills. Natural consultative style: listen well, ask smart questions and understand the value of building trust
• Experience working with blue chip companies or senior executives desired
• Strong organisational skills and an ability to manage your own workload within set time frames.
• Good attention to detail with a high level of accuracy and be able to demonstrate good levels of spelling and grammar.
• Strong IT skills including Word and Excel.
• Experience working closely with marketing teams to align lead generation and sales activity (not essential)

What we can offer:

• Internal and external training opportunities.
• Progression opportunities if desired.
• Regular paid for team events.
• Mental wellbeing support.
• Gym membership at a local gym.

Need to knows:

• Office hours are 9-5 Monday to Friday (later/earlier starts/finishes are always considered).
• Salary £41,769.00 pa
• 28 days’ holiday including 8 bank holidays (pro rata for part time staff) plus 5 days extra non-contractual paid leave (pro rata for part time staff)
• Contractual sick pay included.
• 6-month probationary period.
• Subject to satisfactory DBS and ID/credit check.

To apply for this role please email your CV to Beth at recruit@mystery-shoppers.co.uk