Vacancy Executive Assistant

About us.

Here at Mystery Shoppers Ltd (MSL), we are on a mission to improve customer experiences all over the UK. We help our clients to understand what they can do to create lots of happy customers by testing their services.

Now before you get too excited, we don’t just spend our time shopping all day! Here at Mystery Shoppers HQ, we work behind the scenes to arrange for members of the public who have signed up with us as mystery shoppers, to go to our client’s locations (banks, shops etc.) at the right time, and once they’ve spent some time interacting with staff, they fill in their feedback questionnaire. We then read through it to make sure it’s of good quality before we submit it to the client and provide them with ways in which they can improve.

We work in all industries and have carried out all sorts of types of mystery shopping, from classic burger orders to lengthy mortgage applications. Anywhere a customer experience exists, whether in person, on the phone or online, you will find us providing feedback!

We are a medium-sized, family-run business and have been going for over 30 years! Our HQ is in Holsworthy, Devon.

Our company values are really important to us all, and you will see them in how we treat our clients, our shoppers and each other. They are as follows; Trust; Teamwork; Continuous Improvement; Innovation; Quality; Accountability; Ownership and Passion. Our teams are hugely important to us, and we will happily provide testimonials.

We are currently recruiting for an Executive Assistant to join our team on a 12-month maternity cover contract. This is a key support role that works closely with the Senior Management Team, providing high-level administrative assistance to ensure the smooth running of day-to-day operations. The successful candidate will handle a wide range of tasks including diary management, meeting coordination, and internal communications. This is an excellent opportunity for someone who is highly organised, proactive, and confident working in a fast-paced environment.

This role involves:

> Provide executive support to the Senior Management Team (SMT) with diary management, email monitoring and organisation for events, travel and meetings.

> Support compliance requirements by issuing, monitoring and updating assessments and compliance checklists.

> Ensure accurate and compliant handling of documents and records.

> Coordinate the recruitment process and facilitate effective onboarding for new starters.

> General business support administration (birthday cards, office management admin etc.)

Key skills required:

> Great communication skills (written and spoken).

> Strong people skills.

> Strong organisational skills and an ability to manage your own workload within set time frames.

> Good attention to detail with a high level of accuracy and able to demonstrate high levels of spelling and grammar.

> Strong IT skills including Word and Excel.

What we can offer:

> Internal and external training opportunities.

> Progression opportunities if desired.

> Regular paid for team events.

> Mental wellbeing support including counselling.

> Access to a life coach

> Gym membership to a local gym.

Need to knows:

> Office hours are 9-5 Monday to Friday (later/earlier starts/finishes are always considered).

> 28 days’ holiday including 8 bank holidays plus 5 days extra paid leave (pro rata for part-time staff).

> Contractual sick pay included.

> 6-month probationary period.

> Subject to satisfactory DBS and ID/credit check

To apply for this role please email your CV to Beth at recruit@mystery-shoppers.co.uk