What is a mystery shopper?

A mystery shopper is a person who poses as a real customer whilst assessing customer service levels provided by a company or organisation. A mystery shopping assignment can be a telephone call, email, letter, website survey, face to face visit, a home visit – the list goes on! If you want to find out more about what’s available, sign up with us and look on our Available Assignments page.

How do I become a mystery shopper?

Click here and complete the fields as requested. You will receive a verification email (check your junk/spam), click the link and finish the final part of the signup process. You can then check the Available Assignments page for mystery shops near you.

Can I become a full time mystery shopper?

Mystery Shopping is a great way to earn a few extra pounds in your spare time, but is unlikely to provide you with full time work. However, video mystery shopping assignments, which involve mystery shoppers using covert recording equipment whilst visiting stores/restaurants/car dealerships etc, often pay a higher fee. For more information about this, email shopper.support@mystery-shoppers.co.uk.

What are you looking for in a mystery shopper?

Anyone (aged 18+ years) can be a mystery shopper. Generally speaking, most of our assignments are UK-based, but we do have some in other countries occasionally. We are often asked by clients to test the accessibility of their sites, so those with accessibility needs are absolutely welcome to sign up as a shopper with us.

I'm disabled, can I still be a mystery shopper?

Yes, definitely! We also have some assignments specifically for shoppers living with accessibility needs to help our clients make their companies inclusive for all.

I'm worried about mystery shopping scams, what should I do?

Read our information page on scams– we have lots of advice on how to spot scams, and what to do if you think you might have been contacted by a scam company.